Step 1:

Prior to your first day at Bloom, you will receive a secure/protected email from [email protected] with a subject line of “[no reply] Your Bloom Login Credentials”. This email contains information on accessing your account and changing your password. You will want to perform your initial password change prior to your day 1 onboarding. 

Step 2:

Read the secure/protected message by clicking “Read the Message”

If you are using a Microsoft 365/Outlook email, there should be no further steps for you to view the email. If you are using Gmail, Yahoo, or another email provider, please follow the steps below depending on who your email provider is. Please note that some email providers will require that you use a single use code to view the contents of this email.

Click the link below that best describes your situation:

• I am working on a PC or a laptop, and I get prompted for a single use code when I click “Read the Message”
• I am working on a mobile phone or a tablet, and I get prompted for a single use code when I tap “Read the Message”
• I am working on a PC or a laptop, and I see “Sign in with…” when I click “Read the Message”
• I am working on a mobile phone or a tablet, and I see “Sign in with…” when I tap “Read the Message”

Here is an example of what you should expect to see in the email:

Step 3:

Once you have access to the message containing your credentials, you can log in and reset your password. Follow the instructions below to login and complete your initial password reset.

Open your preferred web browser and navigate to https://bloomagents.com. When the website loads, you should be greeted with a screen like the one shown below:

Fill out the username and password fields as follows:

• Username: rmgcom\username. For example, “rmgcom\hsimpson“. You will find your username in the credentials email.
• Password: Use the temporary password provided to you in your credentials email. This will also be your “current” password for the next screen.

Once you have filled out the two fields, click the “Sign in” button. The site will then inform you that your password has expired.

Click the link “here” under the password field and you will be redirected to a new page to set your password.

Step 1:

Select the “United States” region and then click the “Yes” button located in the bottom right of your screen: 

Step 2:

If prompted to add a second keyboard layout, click “Skip.”

Step 3:

Next, you will be prompted to select your network. To have the best and most stable connection during the initial set up process, you need to use a wired network connection rather than a wireless network connection. Once you are connected, click the “Next” button located in the bottom right corner of your screen to prompt the next steps. See the example below.  

Step 4:

As shown in the image below, you may be asked how you want to set up your computer. If you do see this screen, select “Set up for an organization”. You will need to enter you work email address, which was included in the credential email. Click “Next” after you have entered your work email address.

Step 5:

On the next screen, you will be prompted to enter your email address and password. Once entered, click “Sign In” and you will then be prompted to accept a DUO push on your smartphone. Be sure to accept the push as this will initiate the sign-in process to complete the setup.

Step 6:

After you have logged in, it is possible that you will be asked to create a PIN. You are welcome (encouraged) to skip this if it is possible.

If you configure a PIN, it must be more than 6 digits in length. Do not use your phone number.

A Windows Hello PIN cannot be used to access email, other Microsoft Products, or any Bloom resources.

Important: DO NOT turn off your PC after signing in. Please allow your PC to run any necessary updates and installations running in the background after the first-time sign in. Continue onto the next steps within your chosen web browser.